Shipping and Exchanges
Shipping Policy
At CRZ YOGA Panama, we are committed to ensuring that your order arrives safely and promptly.
Delivery Options:
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Standard Delivery
- Coverage: Panama City
- Fee: $3.99
- Estimated Delivery Time: Same day if ordered before 2:30PM (Mon–Fri), next business day if after
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Free Shipping
- Orders over $85 automatically qualify for free standard delivery
- Coverage: Panama City
- Estimated Delivery Time: Same day if ordered before 2:30PM (Mon–Fri), next business day if after
-
Standard Delivery - Outside Panama City
- Coverage: Areas outside of Panama City
- Fee: $6.99
- Estimated Delivery Time: 1–2 business days
- NO Free-Shipping Option Available
We do not deliver on Saturdays or Sundays. Orders placed after 2:30PM on Friday will be delivered the following Monday.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and transparent return process.
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Return Eligibility
- Items must be in new condition (unworn, unwashed, and with original tags)
- Returns must be requested within 10 calendar days of delivery
- Proof of purchase (order number or receipt) is required
- Items must be in new condition (unworn, unwashed, and with original tags)
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Non-Returnable Items
- Final sale and specific discounted items
- Worn or damaged items
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Return Process
- Contact our support team at support@crzyogapty.com or our Whatsapp within the 10-day window.
- Our team will guide you through the steps to complete your return or exchange.
- Once the item is received and inspected, we’ll issue an exchange or store credit (gift card) within 1–5 business days.
🔁 Please note:
We do not offer monetary refunds. Approved returns will be eligible for:
- A product exchange, or
- A store credit (gift card) equivalent to the item’s value
Need help?
Frequently Asked Questions
Delivery within Panama City takes 1–3 business days. Express delivery is available within 12 business hours (Monday 8:30am to Friday 5:30pm). Orders outside Panama City typically arrive within 1–3 business days.
Yes, we offer express delivery within Panama City for $5.99. Orders are delivered within 12 business hours on business days.
Yes, we offer free standard shipping on all orders over $85 within Panama City.
Once your order is shipped, you will receive a confirmation email or WhatsApp message with delivery details. For any updates, you may contact us directly.
We accept the following payment methods:
- Credit and Debit Cards (Visa, Mastercard, American Express) via Stripe
- Apple Pay
- ACH or Bank Transfers (available upon request via WhatsApp)
All payments are processed securely through Stripe. If you'd like to pay via bank transfer, just message us on WhatsApp and we’ll guide you through the process.
Email us at support@crzyogapty.com within 10 days of receiving your order. We’ll guide you through the return or exchange process.
Each product has its own Size Guide located on the product page, tailored specifically for that item. Just click on “Size Guide” next to the size options to view measurements and fit tips. If you still need help, feel free to contact us!
If you received the wrong product or your item arrived damaged, please contact us immediately with your order number and a clear photo of the issue.
We do not offer refunds, but we’ll gladly:
- Send you the correct item, or
- Provide a store credit (gift card) for the full value of the item
Your satisfaction is important to us, and we’ll make sure to resolve the issue promptly.
All items are shipped locally from our fulfillment point in Panama City for fast and reliable delivery.
No. Only one discount code or promotion can be applied per order. Free shipping will still apply if your order meets the minimum threshold.
